Essentials of Supplier Quality Management
24th - 25th Feb 2010,The Summit Hotel,Subang Jaya
24th - 25th May 2010,The Summit Hotel,Subang Jaya
Dear Friend,
Your suppliers play a vital role in your value chain management. It is important for you to ensure raw materials supplies by your suppliers are of the best quality. However, you would also need to balance the cost and quality to assure that it could translate into profit. Yet you would also aware that most of the time, high quality supplies come with a high price. With such a contradiction, your job might not be as easy as it sounds. And others issues such as your supplier credibility, reliability of supplies, ability to deliver on time, consistency of quality, availability of materials might make your job even more challenging. Hence, a proven systemic approach is needed not just to monitor your supplier however to develop them to serve you better. And if you are looking for that antidote, this program might just be the one you need.
What is Supplier Quality Management?
Supplier Quality Management is the process of measuring, analyzing and managing supplier performance for the purpose of mitigating risks, reducing costs, improving quality and driving continuous improvement, as to have adequate quality supplier to produce quality product and service and avoid unnecessary interruption.
What is this workshop about?
This workshop is designed to show you the best practice throughout the supplier management lifecycle incorporating selection, planning, monitoring and control. You will learn the proven strategies to qualify, select, evaluate and development your supplier in order for them to serve you better. You will also learn the way to negotiate with your supplier to achieve the result you desire.
The 9 Important Lessons you will learn during this 2-Day workshop
Lesson 1: What is Supplier Quality Management?
- Understand the relationship between supplier and quality
- Understand the importance and the needs of supplier quality management
- The common challenges you face in supplier quality management
- Supplier Management KPIs that you should know
Lesson 2: The principles and best practices in Supplier Quality Management
- The five objectives of supplier quality management
- Minimizing your total cost of ownership
- Ensuring efficient procurement cycle times
- Enhancing transparency
- Enhancing your organization capabilities
- Developing a stable and competitive supplier base
Lesson 3: How to qualify and select your suppliers?
- Understand the procurement process
- Understand types of sourcing strategies
- Qualifying you supplier: How to construct supplier qualification questionnaire?
- Selecting your supplier: Sources of information, the criteria.
Lesson 4: How to evaluate and develop your suppliers?
- Setting your evaluation criteria
- Techniques to assess your supplier capability
- Determining your supplier performance
- Integrating your supplier into your organization system
- Closing your supplier performance gaps
Lesson 5: How to negotiate with your supplier?
- The benefit through "good" negotiation practice
- Ways to negotiate with your suppliers
- What could go wrong in the negotiation process?
- The criteria of a good negotiator
- Ways to improve from a good negotiator to great
Lesson 6: How to manage your supplier relationship?
- Understand the buyer-supplier relations
- Introducing partnership sourcing
- The Pros and Cons of partnership sourcing
- Developing your partnership relationship
- Integrating JIT system
- Benefits of JIT system
- Understand the resistance of suppliers towards JIT
Lesson 7: How to audit your supplier?
- Understand types of audit
- Audit your supplier with ISO 9001 Quality Management System
- Ensuring an effective quality management system
Lesson 8: How to control your supplier's quality?
- Understand the quality control principles
- The basic requirements of your quality control department
- Using benchmarking approach to for continuous improvement
Lesson 9: How to manage your supplier quality risk?
- The formal approach to manage your quality risk
- The lesson learned from the past
- Managing your Service Level Agreement (SLA)
- Maintaining your supplier service level
Why should you attend this workshop?
You will learn the 7 essentials skills to keep your supplier performance at peak form at all time.
You will learn how to:
- Select suitable suppliers for your business
- Evaluate potential suppliers performance effectively
- Develop plans for managing suppliers
- Apply techniques for tracking and control supplier performance
- Apply specific industry standards to improve your organization competitiveness
- Develop your supplier performance
- Improve the quality of your products and services of an operation
Course Leader
Mr. Thanabalan has extensive experience in the field of operations performance improvement particularly in various manufacturing and services industries. He is not only an excellent and resourceful trainer; he is also skilled in management and leadership of organizations. He graduated with a Honours degree in Management and Biochemistry from University of Science Malaysia in 1987. He also has an MBA from University Kebangsaan Malaysia, majoring in General Management.
Mr. Thanabalan has been in training and consultancy industry since 1996. He also lectures in University of Malaya and University of Technology Malaysia on a part-time basis as a visiting lecturer. To date he has conducted many public and in-house trainings in many business areas for government organizations and private sector.
Participants receive enhance benefits and impactful results from his training programs because of his vast industrial exposure in various areas. He empowers people to increase their limits, level of commitment, higher level of performance of the individual, team and the organization in achieving organizational goals.
What others said after they have attended this workshop
“The training meet my expectation and I gain new idea”
Wan Zaki Wan Taib, CTRM Aero Composites Sdn Bhd
“Overall it gives us some ideas to improve our process in near future”
Nazri Baharudin, Schlumberger WTA Sdn Bhd
“Informative course”
Abdullah Harun, Schlumberger WTA Sdn Bhd
“Good presentation and everything is good”
Haris Ishak, CTRM Aero Composites Sdn Bhd
Who Should Attend
Purchasing / Quality / Production Managers, Executives, Engineers, Team-leaders, Supervisors and any personnel who would like to improve their productivity and personal effectiveness on the job.
Workshop Size
Registration is strictly to the first 25 people. This cannot be altered. If the past is any indication of the future, spaces fill up very quickly. If you are interested in attending, call us now or download the registration form here and fax it back to us at ++6 03 40235716.
HRDF Claimable
This workshop is claimable under the HRDF SBL Scheme. Checks with your department to make sure you are eligible.
Tax Deductibility
In all likelihood this seminar is tax deductible. Check with your accountant to be sure.
Workshop Investment $$
RM 1190.00 per delegates. This includes all workshop materials. Lunch will be provided.
Early Bird Offer!!
If you register yourself EARLY, you will enjoy a discount of 5%. For more information, please refer to the registration form here.
Group Discount!!!
If you register in group of 3 persons or more, you will enjoy additional 5% discount, and if your group are 5 persons or more, you will get a much greater discount of 7%, and 10% discount shall be entitled for group of 8 persons or more. So get your friend or colleagues to register with you!
100% Satisfaction Guaranteed
We understand that some of you don't know us. That is why we make this workshop a 100% satisfaction guaranteed. If for any reason whatsoever you don't feel like you have received more than your money worth by lunch break, simply hand in your materials for a complete 100% refund. No weasel clauses, no hassles, no questions asked. We won't lie, as rarely we have to make refund to our participants; however it is our integrity which makes our business successful.
If you like what you have gone through so far, you may register yourself by downloading the full brochure here, and fax the registration form back to us at ++6 03 40235716. And if you happen to have some friends or colleagues who are looking for ways to improve their supplier performance, please forward this link to them.
Yours Sincerely,
SCMWorkshop.com
Tel: ++6 03 40216000
Fax: ++6 03 40235716
Email: scmw@scmworkshop.com
